Software activation is used in most 3D Inspection Systems products to help prevent software piracy and ensure you receive the fully functional software product you purchased.

Software activation is designed to promote only licensed use of our software. Most software installed on new computer hardware requires activation. (In some instances pre-installed software may be activated at the factory prior to delivery.)

Activation is a straightforward process. It requires an Internet connection and automatically validates your license for the product you have purchased. The number of product activations allowed is determined by the software's End User License Agreement (EULA). Please review the EULA terms during installation. Normally activation authorizes you to use a desktop version of 3D Inspection System software on two computers — or more if you buy additional licenses.

New Activations, Activation ID and password:
Existing customers should you use the e-mail address provided during your original purchase, unless you requested an alternate Activation ID (also known as Account ID or master login) be set up for your account at that time. Your original "Activation ID" remains in use for the future, even if you later change email addresses for normal contact.  The activation ID is not used for correspondence and does not have to match current contact information.

When activating the first time, you will be asked to enter your "Activation ID" (usually your email) and set up a Password for your account. Your "Activation ID" and "password" will be required in the future to activate additional computers or licenses, as well as to login to additional software services and features available to 3D Inspection System users, such as Cloud3D Services, Inspector Account management, or others.

During activation, use a unique password that is not used for any other important sites or accounts.  Please safely record and store your Activation ID and Password. You must keep your Password confidential, as you are responsible for any activations that occur using your Activation ID and the Password you choose. If you have other employees that need to use a computer with 3D Inspection System software installed on it, YOU should activate the additional computer yourself. For other services (such as Cloud3D) used by other inspectors or employees, in the future separate logins/password may be set up under your account for their use and access of such services. Sub-inspector logins cannot be used for activation, so this protects your interests.

Q: Is Internet Connection required to automatically activate the program?

A:
Yes, Activations are only done via the Internet. So, an Internet connection is a requirement. If you do not normally choose to use the Internet on a particular computer, simply connect to the Internet temporarily just in order to activate and then you may disconnect your computer from using the Internet afterward.

Having problems activating?

  • Make sure your computer is connected to the Internet. You do not need a permanent Internet connection to use most features of your software, so a temporary one is fine just for activation.
  • Make sure you are using your original Activation ID (original email) and password you set up originally.
  • Launch your program as Administrator by right-clicking the 3D icon and choosing to "Run as administrator".  Merely running from an administrator type Windows account is not sufficient.
  • If you get a message Web exception: The proxy name could not be resolved: 'proxy' or Web exception: The remote name could not be resolved: 'web3d.cloudapp.net' or similar, then a proxy server may be preventing direct access to internet addresses. Try temporarily turning it off. (see  http://www.ehow.com/how_6812872_turn-proxy-server-settings-ie.html or  http://www.ehow.com/how_6914198_turn-off-proxy-server.html ).  Or your computer hosts file (https://support.microsoft.com/en-us/kb/972034 ) or other setup may be overriding normal connection.  Your IT person can help you resolve the issue so 3D can properly access the Microsoft server needed for activation.  


Q: When I try to activate, I'm getting a message saying that I have Exceeded my Activation Limit. How do I fix this?

A:
Contact 3D Activation dept at 800-745-6126 (Option 1) and they will be happy to assist you further.  Outside the US, you may call the appropriate number on our Contact page.

If you are installing on a new replacement computer after hours, simply choose Activate Later to continue using the software, and be sure to contact Activations later for assistance with transferring your license from your original computer to the new one.  When you do activate later on, be sure to right-click the 3D icon and Run as administrator before activating.
 
 
Q: How many computers can I activate my software on?

A:
When you purchase software from 3D Inspection Systems, you are buying a license for one entity address location to use the software. Since many of our customers have both a desktop and a laptop system, we allow activation on 2 systems simultaneously. Additional computers or users, require the purchase of additional licenses or software.

Normally the same edition of 3D Inspection System software can be re-installed on the same computer an unlimited number of times without re-activation needed.


Q: If a reinstallation of the software is needed, must I purchase a new license or reactivate?

A.
In general, no. If the same edition of the software is reinstalled on the same machine, no new activation is required. However, if major changes are made to the system (i.e. reformatting the hard drive, re-installation of the operating system, etc.), re-activation may be required. Additional licenses are generally required for installations on the number of computers above and beyond those allowed by the product's EULA.


Q: I'm upgrading computers. How do I transfer my software to a different system?

A:
In most cases, just install it on your new system, and activate it. If you get an error message stating you've exceeded your activation limit, just call or e-mail us via the sales contact form on our website, and we'll help you get it straightened out.


Q: I activated my software previously, but now it's suddenly asking to be re-activated. Why?

A:
3D Inspection Systems products looks for a specific activation key in your computer. Whenever you launch the software, it checks to make sure this key is still in the computer. If the key number is missing or does not match the version you licensed, you'll need to re-activate the software.

In most cases, you'll only need to activate your software once. However, there are a few scenarios that could cause you to need to re-activate on the same system:

  • Changing the hardware configuration of your computer, such as the hard drive, or fresh reinstall of Windows and software.
  • Changing program edition type. e.g. if you upgrade from a regular 3D edition to a Premier edition, you would need to re-activate. However when an upgrade is purchased, your account information is normally be updated for each reactivation automatically online.
  • If something damages your Windows system or its stored information.
  • Previously activating while not launching the program with administrative rights, which prevented the activation key from being saved properly by windows.
  • Certain editions or Lease products may require regular re-activation on a periodic basis.  If activation is successful, but you are prompted again at the next launch, make sure your right-click your icon and Run as Administrator so it can properly save your activation.


Q:  How do I obtain additional licenses for my software product, so I may install it on additional computers for more inspectors or office help to use?

A:
You may conveniently purchase additional licenses online using our online shopping cart.  Or contact our sales department for assistance.