Learn more about 3D Inspection System's popular software Subscription Plan. 

Q: What is the main purpose of the software subscription plan?
A: A 3D Inspection System software subscription entitles you to automatically receive all version upgrades and updates for your 3D product that are released during the annual subscription period, and use Cloud3D Services along with mobile apps.

The annual subscription period runs for one year from the anniversary of your date of initial purchase or purchased upgrade. The subscription plan is an easy way to keep using all 3D Inspection System options at the guaranteed lowest possible pricing. Keeping your software current helps avoid incompatibility with newer hardware or operating systems (for example older versions of 3D software may be incompatible with currently supported versions of Windows due to driver differences, and similar scenarios have occurred throughout the years for both mobile and desktop options). In addition to compatibility or component updates, you have access to new features or options that are released.

Proceeds from software subscriptions defray development costs associated with maintaining our software products and services. Having the latest version installed also makes it much easier for technical support to assist with any how-to questions or technical issues.


Q: Are there other benefits?
A: Yes, since subscribers are entitled to the latest version, a lost or misplaced installer can easily be replaced for a subscriber without charge if needed. Without a subscription, you will need to rely on any installer you previously archived, which may or may not be compatible with replacement hardware.  In addition, each time you renew your subscription in the future, the number of free live phone support incidents available to you is reset to match your number of seat licenses (normally 2 come with 3D's standard EULA if you have not obtained additional licensing). Subscribers with a Premier edition are also eligible for Test Drive membership.  Of course maintaining a subscription also demonstrates that you are not merely a casual inspection hobbyist, but that you are truly serious about keeping your professional business tools current for success. 3D Inspection Systems also provides a free basic membership to use Cloud3D Services for subscribers.


Q: How do I get a subscription plan?
A: A complimentary one-year subscription is included free with the initial purchase of your 3D Inspection System software. Subsequently, you may choose to renew your subscription annually. The subscription plan is optional and not required to continue using your desktop software, but is recommended to save you money on higher-priced upgrades later and access to time-saving options.

New or current subscribers are encouraged to sign up for automatic renewal for convenience (one may opt out at any time), and to ensure your initial rate stays locked in for the future regardless of any price increases, nor forfeited should there ever be any processing delay on our end.  Although we endeavor to email notices to subscribers who have not signed up for the free service of automatic renewal, we are not responsible for lost, late, or misdirected notices, so making sure you don't allow your subscription to expire is your responsibility in those cases.  Users who opt for manual renewal must be sure to renew prior to their subscription expiration to retain their existing locked in rate.


Q: What happens if my subscription lapses or I choose not to renew my subscription?
A: Once a subscription expires, you may need to pay regular upgrade pricing later to receive any installers or updates. Your future subscription rate will also revert to its now-current pricing. If you do not wish to subscribe or upgrade, you may continue to use the last version you received and archived from 3D Inspection Systems for as long as it will continue working with your equipment. However older versions do eventually become unsupported over time or may not work with newer hardware, so assistance for any older version may be limited. Also any other benefits solely available to subscribers (such as Test Drive and Cloud3D memberships) may become unavailable.


Q: Can I get support without a subscription?
A: Yes, technical support is not limited to subscribers. Users of supported versions may receive unlimited email support, whether or not they have a current subscription plan. Those with expired plans who have not used their original free live phone support incidents may use those or purchase additional live phone support incidents for help with a supported version.


The best way to keep your 3D Inspection System software current is through an annual subscription plan. However users who choose not to subscribe may always choose to purchase an upgrade from time to time instead to get current (although upgrade pricing is generally higher than simply maintaining a subscription plan). If you have further questions about subscription plan benefits, about signing up for auto-renew or changing your renewal preference, or to find out your subscription expiration/renewal date, please feel free to contact our sales dept at 800-745-6126 or Here.


CURRENT SUBSCRIPTION PRICING (effective January 2016)
Base subscription fee (covers standard EULA use on up to 2 regular computers at the same address; mobile apps may be used on unlimited compatible devices) = $189
For each additional purchased desktop license seat = add $50

You are only allowed to install and use the software on the number of computers you have licensing for.  For special circumstances such as branch offices, please contact sales regarding available options.  One may also arrange for inspectors using company equipment remotely to have special activation that can be easily turned off and reassigned as needed.  Please contact sales for information about these scenarios.

(Pricing subject to change, except for existing subscribers who renew prior to expiration or on auto-renew for a locked in rate)

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