Learn more about 3D Inspection System's popular software Subscription Plan. The annual subscription period runs for one year from the anniversary of your date of initial purchase or purchased upgrade. The subscription plan is an easy way to keep using all 3D Inspection System options at the guaranteed lowest possible pricing.  Proceeds from software also subscriptions defray development and support costs associated with maintaining our software products and services. 

Q: What are the main benefits of the software subscription plan?
A: A number of benefits are available by maintaining a software subscription:

  • 3D Inspection Systems also provides subscribers with a free basic membership to use Cloud3D Services (enabled separately) for transferring up to 500 mobile inspection files to and from mobile devices annually.  
  • Subscribers are entitled to automatically receive all version upgrades and updates for your 3D product that might be  released during the annual subscription period.  Keeping software current helps avoid incompatibility with newer hardware or operating systems (for example old versions don't work on current versions of Windows due to driver differences) as well as provide access to new features or options that are released.  Current versions are also easier for technical support to assist with any how-to questions or technical issues.
  • Since subscribers are entitled to the latest version, a lost or misplaced installer can easily be replaced for a subscriber without charge if needed. Without a subscription, you will need to rely on any installer you previously archived, which may or may not be compatible with replacement hardware.
  • Each time you renew your subscription, your available number of free live phone support incidents for one-on-one phone or remote session support with a qualified technician resets to match your number of seat licenses (3D's standard EULA normally provides 2 without additional licensing).
  • Subscribers with a Premier edition are also eligible for free participation in periodic Test Drive programs.
  • Subscribers also are eligible for additional discounts on licensing, edition type upgrades, and other special not available to non-subscribers.  The sales department can provide additional details on specials, or they may be periodically sent to you.
  • In addition, should you use up all free live support incidents within the subscription year, additional incidents are discounted over the normal non-subscriber cost*.
  • When you renew prior to your subscription expiration date, that also allows you to keep your current subscription renewal rate without it increasing to any higher current rate.  Later renewals or reestablishing a subscription after it expires reverts to the then-current subscription rate.
  • Gain bonus subscription months for yourself and associates with our Referral Appreciation Program
  • Of course maintaining a subscription also demonstrates that you are not merely a casual inspection hobbyist, but that you are truly serious about keeping your professional business tools current for success.

Q: How do I get a subscription plan?
A: A complimentary one-year subscription is included free with the initial purchase of your 3D Inspection System software. Subsequently, you may choose to renew your subscription annually. The subscription plan is optional and not required to continue using your desktop software, but is recommended to save you money on higher-priced upgrades later and access to time-saving options.

New or current subscribers are encouraged to sign up for automatic renewal for convenience (one may opt out at any time), and to help ensure your initial rate stays locked in for the future regardless of any price increases.  Although we endeavor to email notices to subscribers who have not signed up for the free service of automatic renewal, we are not responsible for lost, late, or misdirected notices, so making sure you don't allow your subscription to expire is your responsibility in those cases.  Users who opt for manual renewal must be sure to renew prior to their subscription expiration to retain their existing locked in rate.

Q: What happens if my subscription lapses or I choose not to renew my subscription?
A: Once a subscription expires, you may need to pay regular upgrade pricing later to receive any installers or updates. Your future subscription rate will also revert to its now-current pricing. If you do not wish to subscribe or upgrade, you may continue to use the last version you received and archived from 3D Inspection Systems for as long as it will continue working with your equipment. However older versions do eventually become unsupported over time or may not work with newer hardware, so assistance for any older version may be limited. Also any other benefits solely available to subscribers (such as Test Drive and Cloud3D memberships) may become unavailable.

Q: Can I get support without a subscription?
A: Yes, technical support is not limited to subscribers. Users of supported versions may receive unlimited email support, whether or not they have a current subscription plan. Those with expired plans who have not used their original free live phone support incidents may use those or purchase additional live phone support incidents for help with a supported version.

The best way to keep your 3D Inspection System software current is through an annual subscription plan. However users who choose not to subscribe may opt to purchase an upgrade from time to time instead to get current (although upgrade pricing is generally higher than simply maintaining a subscription plan), or purchase a current copy of 3D software if the version is too old to qualify for upgrade pricing. If you have further questions about subscription plan benefits, about signing up for auto-renew or changing your renewal preference, or to find out your subscription expiration/renewal date, please feel free to contact our sales dept at 800-745-6126 or Here.

For less than it costs for your barista to make your daily cup of coffee, get an entire year of subscription service with 3D Inspection Systems, your most important inspection tool.  For the Base Annual subscription fee (covers standard EULA use on up to 2 regular computers at the same address; mobile apps may be used on unlimited compatible devices), see Subscription Renewal Cart Options

For each additional purchased desktop license seat = add $100   If you renew online using the link above, your actual payment will be reduced to account for any lower base subscription rate you may have locked in, and/or increased to account for additional purchased license seats if applicable at final processing time.  Although your initial order acknowledgement may reflect the default cart amount, your final emailed receipt showing the actual amount charged once processed.  Orders submitted significantly prior to subscription expiration may be processed closer to the the renewal date.

Additional Cloud3D Services overages for more than 500 inspection files during your prior subscription year may be charged at the end of your subscription period, or near the same time as your renewal, or may be purchased at any time during the year.  Any Cloud3D Service overages for any past service during the prior subscription year are still due if a subscription is not  renewed.

You are only legally allowed to install and use the software on the number of computers you have obtained licensing for.  For special circumstances such as branch offices, please contact sales regarding available options.  One may also arrange for inspectors using company equipment remotely to have special activation that can be easily turned off and reassigned as needed.  Please contact sales for information about these scenarios.

(Pricing subject to change, except for existing subscribers who renew prior to expiration which allows keeping prior subscription rate, or who are enrolled in our auto-renew program for a locked in rate)

*Non-subscriber cost for additional live support incidents is currently $30 US.
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