3-D Inspection Systems, Inc. values your privacy and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, transfer, and disclose information through our website (https://3dinspection.com), and related applications, mobile apps, and services.

This policy does not cover how our customers manage or use data on services we host for them. It does not apply to employment data, or authorized system access by external contractors and IT providers, who are expected to adhere to similar industry standards.

Our services are intended strictly for a general business audience. We do not knowingly target or collect personal information from minors. If a business client enters data regarding a minor into our system (such as for family business training purposes), the client is responsible for obtaining any necessary parental consent under applicable local laws. If we discover we have inadvertently collected a minor’s data outside of authorized business use, we will delete it immediately.

INFORMATION WE COLLECT & HOW WE GET IT

We collect information to provide, improve, and secure our services. This happens in three ways:

Information You Provide Directly

• Personal & Account Details: Your name, contact details, login credentials, billing information, and any data you submit via forms, surveys, or communications. This may include details about spouses, authorized contacts, or inspectors, or security information necessary to administer your services or verify identity.
• User Contributions: Content you post publicly, such as app reviews. Please note that public posts are made at your own risk; we cannot guarantee that unauthorized parties will not view them.

Information Collected Automatically

• Usage & Device Data: Like many electronic service providers, we may automatically log your IP address, device identifiers, browser type, operating system, browsing behavior, and location data via cookies, web beacons, and unique identifiers in the course of providing services and to help us understand how visitors use them as well as spam protection.

Information From Third-Party Sources

• External Partners: We may receive data from analytics providers, marketing partners, advertising networks, security or other vendors, business associates, or public sources (such as your website, online reviews, or professional networking profiles like LinkedIn). We may receive information from other vendor or partners who provide us information to process orders or fulfill services.
• Connected Applications: We may receive or pass-through data from third‑party applications or services you connect to our platform.
• Corporate & Legal Matters: Data obtained through corporate transactions (mergers, acquisitions, divestments) or during investigations into EULA compliance from external public and private parties.

HOW WE USE & SHARE YOUR INFORMATION

We do not rent or sell your personal information. We use and share your data for these types of business and operational purposes:

• Service Operations & Support: To run our platform (website, apps, and services), process transactions, manage accounts, handle billing/collections, communicate updates and service‑related messages, and provide customer support.
• Personalization & Improvement: To conduct research, evaluate programs, perform analytics, measure marketing effectiveness, and tailor content or advertising.
• Trusted Service Providers: We partner with trusted companies (which may include WooCommerce, Google, Microsoft, Meta, YouTube, and LinkedIn) to perform tasks on our behalf—such as payment processing, fraud detection, email list management, and data enhancement. These vendors have access to your information only to perform these specific services. Some providers or affiliates may be located outside your home country; using our services means you consent to this transfer.
• Partnerships: To connect you with an authorized business or technology partner when you voluntarily request information about their services, or where you have granted us permission to share your information for referral purposes.
• Legal & Corporate Safety: We will disclose information if required by law, court order, or government request, or to protect our rights, users, and software licensing compliance. If our business undergoes a merger or acquisition, your data may be transferred as part of that transaction.

DATA RETENTION & SECURITY

We retain personal information as long as necessary to fulfill the purposes outlined in this policy or to satisfy legal, tax, and accounting requirements. We process requests to correct, amend, or delete inaccurate corporate client account information unless legal or business requirements dictate otherwise. Because our software operates primarily on our clients’ independent infrastructure, we do not have direct access to our clients’ underlying customer data. All regulatory requests regarding such data must be handled independently by the client utilizing their own system controls.

We implement physical, technical, and organizational safeguards—including encryption, firewalls, and intrusion detection—to protect your electronic data. Depending on the service used, your information may be securely stored on our cloud-hosted infrastructure (such as Microsoft Azure), our integrated website management systems, or secured on local servers at our Florida corporate office.

Financial Transactions

All payments are handled through secure third-party gateways. We do not store raw credit card numbers. We retain only non‑sensitive transaction metadata for- such as your billing address and contact information, order history, and subscription status— for order fulfillment, digital access, subscription and account management, and tax compliance.

Mobile Apps & Cloud Services

Most data used in our software is stored locally on your device. Some of your customers’ information may pass through our services due to the nature of the service we provide to you. When handled for technical support or account management, we do not scrape or share this data. Temporary cloud-hosted report files are purged periodically, and you can minimize identifiable data by using our default generic job numbering system.

Most data used in our software stays locally on your device. Some customer information may  pass through our services or cloud environments during account synchronization, file transfer features, or technical support. We do not scrape, share, or use your customer information in uploaded troubleshooting files. Temporary cloud-hosted report files are purged periodically. Because data processed through these automated cloud features is bound to the client’s file architecture, we cannot selectively remove individual end-customer data embedded within files. Clients are responsible for utilizing our default generic job numbering system to minimize identifiable data before utilizing cloud or support services.

Mobile app logins are based on credentials created in the desktop software; no new login data is generated or collected by the mobile apps.

YOUR ROLE & RESPONSIBILITIES (DATA PROCESSING)

When handling your business files and customer records, we act strictly as a data processor. This means we handle, transfer, and secure files entirely on your instructions, but we do not control or own that data. Our primary role is to secure the efficient management of the data on your behalf.

Our clients act as data controllers. As a client, you are solely responsible for determining how your data is used and ensuring compliance with the local privacy laws and regulations of your specific jurisdiction. We are not liable for client non-compliance.

Third-Party Connections & Sites: Our website may link to external sites, and our clients may choose to connect our platform to third-party applications (such as tools for emailing, scheduling, or report delivery). We are not responsible for the privacy practices, data security, or performance of these external systems. We strongly recommend that clients review those third-party policies directly in the course of handling their customers’ data.

YOUR CHOICES & CONTROLS

Email Communications: You can unsubscribe from communications using the instructions at the bottom of our messages. We kindly ask that you use this method rather than marking our emails as spam, as the automated systems often obscures your identity and prevents us from manually removing you.

After opting out, our policy is not to send you email, unless you initiate communication or submit a form or other item on our website that automatically generates a response. Opting out may limit your ability to receive product updates or upgrade notices or product delivery, though transactional or service‑related communications may still be required.

Cookies & Tracking: You can manage, block, or delete cookies and similar technologies through your browser or device settings. Many of our third-party analytics partners also offer dedicated opt-out tools. Restricting these technologies is completely your choice, but please note it may limit website functionality and prevent you from accessing certain convenient features.

GENERAL NOTICE

This Privacy Policy reflects our internal guidelines and is provided for your convenience. It is an informational statement, not a legally binding contract. We may update this policy from time to time, so please review it periodically. Your continued use of our services after an update means you accept the revised terms.

REGION-SPECIFIC RIGHTS & DISCLOSURES (US, CANADA, AU, NZ)

Depending on your location, you may possess specific statutory rights regarding your personal data under local laws (such as the US State Privacy Acts, Canada’s PIPEDA, the Australian Privacy Act, and the New Zealand Privacy Act).

Direct Client Rights vs. End-Customer Records

For Corporate Clients: If you are a direct business client of ours, you may request to exercise your local statutory rights (Access, Correction, Deletion, and Portability) specifically regarding your corporate account, billing data, and login credentials where practically doable. You may contact our team about your privacy concerns at [email protected]

For End-Customers, Employees, or Subcontractors of Our Clients: Because our software operates primarily on our clients’ local systems, we do not possess, control, or have the technical ability to view or delete individual third-party records. If your information was entered into our system by one of our business clients, you must contact that business directly to exercise your privacy rights.

Automated Opt-Out Signals: You can opt-out of targeted advertising by adjusting your individual browser cookie settings or using browser extensions designed to manage tracking scripts.

International Cross-Border Transfers: Our company is based in the United States, and our services utilize a combination of on-premise infrastructure and decentralized cloud architecture. If you access our platform or engage our support team from Canada, Australia, or New Zealand, you acknowledge that your corporate account data and system-generated technical logs may be transferred to, stored, and processed in the United States or other global cloud server regions. This information may be subject to the laws and lawful access requests of the jurisdictions in which it is processed, in accordance with applicable cross-border data transfer frameworks.

Questions or Need Help?

Please reach out to us through our website contact forms or via phone:

3D Inspection Systems

• US / Canada 1 800 745 6126
• Australia +61 (0) 2 9099 5706
• New Zealand (04) 830 2466
• Other (local or international) +1 239 652 0871

Our primary website address is: https://3dinspection.com