Find Jobs by Contact like client or agent
On the opening main screen at the top of Views, switch from Jobs to Contacts. Enter your agent last name or company name in the Search field. Tap search to locate matches. Select the desired agent or client, and all the jobs associated with him or her will appear in the right pane. A job may be […]
Add missing Actions, Forms, or other content to Focus edition
If you accidentally launch a focus or school edition before installing the separate content installer, it may open without actions or other data to work with (such as new forms, actions, and documents). Or if you are using an evaluation edition and later purchased but are missing the purchased items, you may have neglected to install […]
Restart SQL Services in Windows
NEW INSTALLS: Note that if 3D has not launched successfully on a specific computer and you recently installed the software and are getting a SQL connection or locate error, first try rebooting the computer two or three times (Start > Power > Restart), as that can often resolve issues by allowing Windows updates or other […]
How to activate your software
To ensure operation and activation, make sure any version you install on a new computer is a current supported one. After installing on a new computer, you will need to activate your software when launching. Choose Click Here to Activate now. Choose Activate Later if you are installing on behalf of another user or are […]
How to install 3D desktop software
NOTE: If this is an installation on a second backup/auxiliary computer, simply locate the last installer you previously downloaded and should have archived in a safe place (like a USB drive) and use it to install on your new computer. Or check your Downloads folder in Windows. Skip past first picture below for next steps. […]
Install PDF driver to solve: Printer not activated, Error code-30
A “Printer not activated, Error code-30” may occur if an update or other program interfered with and broke the previously installed PDF driver used by the 3D software. Windows updates have been known to break existing drivers of various types. Reinstalling the driver is usually the easy sure. Here’s how to reinstall the PDF driver […]
Mouse scrolling adjustment
If your mouse isn’t scrolling or working properly in Windows 10, adjustments might be needed. Nearly everyone mentioning an issue says this topic fixed it- http://www.ricksdailytips.com/cant-scroll-with-mouse-wheel/ https://answers.microsoft.com/en-us/windows/forum/all/scroll-wheel-not-working-in-windows-10/8df8988a-6ed3-456d-878f-420defb89207 Also you might check for an updated driver from the mouse manufacturer. If using a Mac with Bootcamp, Bootcamp may need updating: https://discussions.apple.com/thread/7151690?start=0&tstart=0
Possible options for running on a Mac
Although not officially supported or tested by 3D, a number of inspectors have used some of the options mentioned in this article to successfully run their 3D Inspection System software on a Mac computer or MacBook. NOTE: Apple no longer provides these compatibility options on MacBook with M series chips, e.g. M1 or M2. Information […]
Reposition images alongside text in a summary
If using the Summary > Preference option to merge images along with the comments into a final summary document, you may wonder why images may not position alongside text each other. This is because the merged images are treated like individual text-like characters in a regular document. This means they move along with other text […]
Solving Issues using Backup All Files
Issues may occasionally occur when using Office Management File > Backup All Files, which is the only supported method of backing up all your customized 3D data. Note that even if you use an alternate backup method, you should still regularly make backups from inside 3D, as other backup methods may not collect all data […]
