Learn More about the features of these aspects of the software:
Mobile Options
Office Management
Report Writer
Custom Form Studio
Document Editor
System Requirements
 

Current and Supported Versions

3D Inspection Systems current version series is 12.2, and we support major version series 12.2 and 12.1.  Old versions are unsupported and often incompatible with newer Windows.  Our x.y.z version 2nd number (y) designates a major series, while the 3rd (z) indicates a minor update within that series.  Get minor updates within a series (z) via Help > Check for updates; upgrading to a newer major series (x.y) requires a new full installer.
 
Find out what version am I running.
View What's New PDF.


Requirements for 3D Inspection System: Standard - Premier - Focus

Current version desktop software compatibility:

  • Windows 10 / 8 / 7 SP1.  NOT compatible with ARM or RT or Windows 10 S.   Note: Microsoft ended mainstream support for Vista SP2 in 2012, and for Windows 7 in Jan 2015, but it is possible to run the current 3D version on a properly functioning Vista or 7 with all updates installed.  (Note: Any server must be able to run SQL Express 2012 - See Networking info)
  • 2 GB RAM min.; 4GB+ for 64-bit   (at or below minimum may lag in performance)
  • Internet connectivity REQUIRED for initial product activation, after which only for certain features or updates.

 

We cannot assist with unexpected technical issues on unsupported operating systems, virtual environment, or obsolete versions.

3D software is not native to Apple or Mac OS so no official support is available since we do not keep such systems on hand, but some inspectors use options like BootCamp or Parallels to run Windows on a MacOS, which in turn can run the desktop 3D software. Third-party assistance with setup is available if needed, for example see http://www.3dinspection.com/3d-add-ins/services/acu-spect.html

3D Inspection System software is designed and tested only for English versions of Windows.  Although custom inspection forms and content may be created for non-English inspections (except Asian languages), technical support and program menus are English-only. We do not test non-English or non-Windows setups.


Requirements for Mobile Apps: Phone3D for Android™ 
The optional Phone3D mobile app uses Cloud3D Services to transfer reports to/from your 3D Inspection System desktop software using your Internet connection.  Phone3D requires: 
  • Compatible devices with camera:
    • Android 4.4+ phone or tablet with access to Google Play Store.  (Older devices may continue to use prior app if remained installed. Read user model feedback  )
    • Windows Phone: [No longer available] NOTE: End of 2016 Microsoft removed tens of thousands of apps including Phone3D for new installs.   If you previously installed Phone3D on your Windows Phone, keep it installed on your device if you wish to continue to using it since it will be unavailable for reinstallation. Stay tuned for a new Windows 10 app for the more popular Windows tablets.  Windows 10 tablets can already run the desktop software.
    • iPhone or iPad (iOS) app is currently in development and not yet available for release.  A current version of iOS will be required. Stay tuned here for release news.
  • Internet access needed to transfer report files, but a connection is not required to work on reports once on a device. 
  • A Cloud3D Services account is required for data transfer, activated separately but free to software subscribers
  • Works as a companion to a current version of 3D Inspection System desktop software that has internet access to send and receive reports.  Inspection forms are created or customized using the desktop software.

Subject to terms provided to you by 3D Inspection Systems and Cloud3D Services. Your wireless carrier or internet provider may have other terms.  (Certain proxy servers may prevent direct access to IP addresses, or change information passing through servers so as to cause a communication error. Some networks may be set up to use proxies or similar technologies. We cannot support or control proxy internet servers that may cause such issues.)

Phone3D related articles


 Product or brand names listed above may be registered trademarks or trademarks of their respective owners. No rights to these are given expressed or implied.