• Have you checked Learning Portal videos and resources? Website Search or site map may also be helpful.
  • Have you recently experienced a major Windows update?  If so, you may need to reinstall the PDF driver
  • Have you restarted your computer?


Otherwise, please include exact steps to reproduce a problem, a screen shot of any error (Learn How), or attach other files to help our team assist.  How to find the version of windows or 3D software.  (For a trial copy, enter "Eval" as your version number.)

NOTE: Our ticketing system relies on a valid email address for you to receive a reply.  Links in the email you receive access your ticket answer and allow commenting.  You should initially receive an acknowledgement email after sending your ticket.  If you do not see it, please check your Junk or Spam folders and whitelist our primary emails.  If using optonline, we recommend an alternative email, as they arbitrary reject legitimate email delivery.  If using AOL, or  Yahoo we also recommend using an alternative email for similar reasons- please see this note.

Submit A New Ticket