Operating hours are based on current local time in Florida, USA:


Please check our home page for any holiday or other closure notices.

 

Sales, Subscriptions, or Activations**  Contact Main Office Online Form
 
US / Canada: 1 800 745 6126
Australia: (0) 2 9099 5706
New Zealand: (04) 830 2466
Other: +1 239 652 0871
 

Monday-Friday 9 a.m. - 5 p.m. EST
(excluding US holidays)

For Sales, press 2
For Subscriptions, press 4
For Activations, press 1

Online Support Ticket

 

Live Technical Support
(phone or remote session)

 

 

 Contact Support Online Form (unlimited free)

Incident Use: +1 239 656 0930 (see note++)
Australia:  (0) 2 9099 5706 (see notes++ ^)
New Zealand: (04) 830 2466 (see notes++ ^)
 

Mon & Wed & Fri  9:30 a.m.-4:00 p.m. EST

Tue & Thurs 9:30 a.m. - 6:15 p.m. EST

(excluding US holidays - check Home page)

Available to registered users of current versions

Update Credit Card or Contact Info Secure update online
Or call Subscription office above
 
 
Mailing Address
Deliveries

3D Inspection Systems, Inc.
3979 Northside Circle
Suite 3
Fort Myers, Florida 33903
USA

 

**Activations are all are done automatically online: Be sure to right-click your 3D icon and Run as administrator.  Click the button to activate and use your original email address as the activation ID (regardless of your current email address).  The password part is case sensitive (upper/lower case). If you need further help, please contact main office number above.  More about Activating

++Live Support incidents (phone or remote session) are $15 per incident after using up free live support incidents included or reset with purchase, upgrade, or subscription renewal. Free phone incidents reset to 2 (two) or to number of seat licenses with an initial purchase, upgrade, or subscription renewal.  There are no incident limits for free email and online web ticket support.  ^AU or NZ callers please leave your message and specify your city location and acceptable callback hours. If we are unavailable during your desired callback hours, we may email a response.  And please, kindly speak slowly, since some of our staff are accent-challenged!

Please note that any direct emails not received via our web contact links are handled at a lower priority, whereas website submitted Tickets or replies to those are often handled at the highest priority.

Please let us know if your contact email, phone, address, or billing information changes, so you continue to receive subscription updates or other correspondence.  We also recommend white-listing our main emails.