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System Requirements

Current and Supported Versions

3D Inspection Systems current version is 12.2 series.  Prior versions are unsupported and often incompatible with newer Windows.  Our x.y.z version 2nd number (y) designates a major series, while the 3rd (z) indicates a minor update within that series.  Updating may require a new installer, generally available at no cost to subscribers, although we strongly recommend retaining your latest installer for convenience, stored off your computer along with your periodic data backups made within the software.
What version am I running?
View What's New PDF.

Requirements for Current version 3D Inspection System desktop software: Standard - Premier - Focus 


  • Windows 10  PC or Tablet.  Desktop version is NOT compatible with Windows 10 S or Windows running on ARM processor.   Note: Although no longer supported by Microsoft, it is possible to run the 12.2 3D version on a properly functioning Windows 7 with all SPs and updates installed.  (Note: Any server must be able to run SQL Express 2012 - See Networking info)
  • 2 GB RAM min.; 4GB+ for 64-bit   (at or below minimum may lag in performance)
  • Internet connectivity REQUIRED for initial product activation, after which only for certain features or updates.


We cannot assist with unexpected technical issues on unsupported operating systems, virtual environment, or obsolete versions.

Although 3D desktop software is not native to Apple's MacOS, some inspectors successfully use options like BootCamp or Parallels to run Windows on a Mac, which in turn can run the desktop 3D software.  3D does not keep such systems on hand and therefore cannot officially help with OS setup or adjustments.  However, third-party assistance may be available: http://www.3dinspection.com/3d-add-ins/services/acu-spect.html   (see below for Apple mobile app compatibility).  Companion Mobile app for iPhone and iPad (see below) however is available.

3D Inspection System software is designed and tested only for English versions of Windows.  Although custom inspection forms and content may be created for non-English inspections (except Asian languages), technical support and program menus are English-only. We do not test or officially support non-English or non-Windows setups.

Requirements for Mobile Apps: 3D Mobile Inspector

Optional 3D Mobile Inspector app companion uses Cloud3D Services to transfer reports to/from your 3D Inspection System desktop software. 
  • Compatible devices:
    • Android 4.4+ device with Google Play Store.  (Older devices may continue to use prior installed Phone3D app.)
    • IOS 10.3.3+ iPhone or iPad
    • Windows 10 tablet
  • Internet access needed to transfer report files, but active connection is not required to work on reports once downloaded to a device. 
  • A Cloud3D Services account is required for data transfer, activated separately but FREE to software subscribers
  • 3D Mobile Inspector app may only be available in US, AU, CAN, and NZ regions.  Other regions may continue to use the prior Phone3D mobile app on Android devices.
  • Requires a current version of 3D Inspection System desktop software with internet access to customize inspection forms and send and receive reports.


Subject to terms provided to you by 3D Inspection Systems and Cloud3D Services. Your wireless carrier or internet provider may have other terms.  (Certain proxy servers may prevent direct access to IP addresses, or change information passing through servers so as to cause a communication error. Some networks may be set up to use proxies or similar technologies. We cannot support or control proxy internet servers that may cause such issues.)
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