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System Requirements
 

Current and Supported Versions

3D Inspection Systems current version is 12.2 series.  Prior versions are unsupported and often incompatible with modern Windows.  Our x.y.z version 2nd number (y) designates a major series, while the 3rd (z) indicates a minor update within that series.  Updating may require a new installer, generally available at no cost to subscribers, although we strongly recommend retaining your latest installer for convenience, stored off your computer along with your periodic data backups made within the software.
 
What version am I running?
View major changes when version 12 series were released.


Requirements for Current version 3D Inspection System desktop: Standard - Premier - Focus  

  • Windows 10  PC or Tablet.  Apply any pending Windows updates and rebooting prior to installing.  Desktop version is NOT compatible with Windows 10 S  mode or Windows running on ARM processor.  Prior versions of Windows are no longer supported by Microsoft.  (Note: Any machine acting as a server for 3D data must be able to run SQL Express 2012 - See Networking info)
  • Computers designed for initial use in S mode may have lessor performance due to subpar hardware or memory.
  • Internet connectivity REQUIRED for initial product activation, after which only for certain features or updates.
  • 4K screen resolutions or higher than normal DPI settings not recommended. See also third-party article https://www.ghacks.net/2020/01/02/the-perils-of-running-windows-10-on-a-4k-monitor/

 

We cannot assist with unexpected technical issues on unsupported operating systems, virtual environment, or obsolete versions.

Although 3D desktop software is not native to Apple's MacOS, some inspectors successfully use options like BootCamp or Parallels to run Windows on a Mac, which in turn can run the desktop 3D software.  3D does not keep such systems on hand and therefore cannot officially help with OS setup or adjustments.  Note that certain newer versions of Mac hardware may no longer use chips compatible for running BootCamp or Parallels.  For help with compatible devices, third-party assistance may be available: http://www.3dinspection.com/3d-add-ins/services/acu-spect.html   (see below for Apple mobile app compatibility).  Companion Mobile app for iPhone and iPad (see below) however is available for those types of devices.   Companion Mobile app cannot run on MacOS.

3D Inspection System software is designed and tested only for English versions of Windows.  Although custom inspection forms and content may be created for non-English inspections (except Asian languages), technical support and program menus are English-only. We do not test or officially support non-English or non-Windows setups.


Requirements for Mobile Apps: 3D Mobile Inspector

 
Optional 3D Mobile Inspector app companion uses Cloud3D Services to transfer reports to/from 3D Inspection System desktop. 
  • Compatible devices:
    • Android 4.4+ device with Google Play Store.
    • IOS 10.3.3+ iPhone or iPad  (Note: App is not compatible with MacOS)
    • Windows 10 tablet.  Both regular Windows 10 and Windows 10 S mode are compatible.
  • Internet needed for report transfers, but active connection is not required to work on reports downloaded to a device. 
  • A Cloud3D Services account is required for data transfer, activated separately but FREE to software subscribers
  • 3D Mobile Inspector app may only be available in US, AU, CAN, and NZ regions.
  • Requires a current version 3D Inspection System desktop software with internet access to customize inspection forms and send and receive reports.

 Note: Older "Phone3D" mobile app is deprecated and no longer supported.  If still installed on old devices that cannot obtain the newer "3D Mobile Inspector" one uses the app at their own risk for as long as it continues working.  However communication issues could occur due to the older controls that cannot be updated.  To switch to the current app, upload any in-progress version 12 inspections to the cloud server, then uninstall Phone3D, next install the newer "3D Mobile Inspector", and then one may retrieve any in-progress reports back to the new app to continue.

Subject to terms provided to you by 3D Inspection Systems and Cloud3D Services. Your wireless carrier or internet provider may have other terms.  (Certain proxy servers may prevent direct access to IP addresses, or change information passing through servers so as to cause a communication error. Some networks may be set up to use proxies or similar technologies. We cannot support or control proxy internet servers that may cause such issues.)
 
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