Learn More about the features of these aspects of the software:
Mobile Options
Office Management
Report Writer
Custom Form Studio
Document Editor
System Requirements
 

Current and Supported Versions

3D Inspection Systems current version series is 12.2.  Old versions are unsupported and often incompatible with newer Windows.  Our x.y.z version 2nd number (y) designates a major series, while the 3rd (z) indicates a minor update within that series.  Updating may require a new installer, generally available at no cost to subscribers, although we strongly recommend retaining your latest installer for convenience, and storing it off your computer along with your periodic data backups made within the software.
 
Find out what version am I running.
View What's New PDF.


Requirements for 3D Inspection System: Standard - Premier - Focus

Current version desktop software compatibility:

  • Windows 10  PC or Tablet.  NOT compatible with Windows 10 S or Windows running on ARM processor.   Note: Although no longer supported by Microsoft, it is possible to run the 12.2 3D version series on a properly functioning Vista or 7 with their last SP and all updates installed.  (Note: Any server must be able to run SQL Express 2012 - See Networking info)
  • 2 GB RAM min.; 4GB+ for 64-bit   (at or below minimum may lag in performance)
  • Internet connectivity REQUIRED for initial product activation, after which only for certain features or updates.

We cannot assist with unexpected technical issues on unsupported operating systems, virtual environment, or obsolete versions.

Although 3D desktop software is not native to Apple's MacOS, some inspectors successfully use options like BootCamp or Parallels to run Windows on a Mac, which in turn can run the desktop 3D software.  However as 3D does not keep such systems on hand and therefore cannot officially help with OS setup or adjustments.  However, third-party assistance may be available: http://www.3dinspection.com/3d-add-ins/services/acu-spect.html   (see below for Apple mobile app compatibility)

3D Inspection System software is designed and tested only for English versions of Windows.  Although custom inspection forms and content may be created for non-English inspections (except Asian languages), technical support and program menus are English-only. We do not test or officially support non-English or non-Windows setups.


Requirements for Mobile Apps: 3D Mobile Inspector
The optional 3D Mobile Inspector app companion uses Cloud3D Services to transfer reports to/from your 3D Inspection System desktop software using your Internet connection.  3D Mobile Inspector requires: 
  • Compatible device:
    • Android 4.4+ device with access to Google Play Store.  (Older devices may continue to use prior Phone3D app if remained installed.)
    • IOS 10.3.3+ iPhone or iPad
    • Windows Phone 7/8/10: [No longer available] NOTE: Microsoft discontinued Windows Phone.  Any previously installed Phone3D must remain on your Windows Phone to continue using it since it is unavailable for reinstallation. Stay tuned for a new Windows 10 tablet app. Windows 10 tablets can already run the desktop software.
  • Internet access needed to transfer report files, but a connection is not required to work on reports once downloaded to a device. 
  • A Cloud3D Services account is required for data transfer, activated separately but free to software subscribers
  • The newer 3D Mobile Inspector app is currently only available in the US. We are currently working on publishing for AU, CAN, and NZ.  Users in other areas may continue to use the prior Phone3D mobile app on Android devices.
  • Works as a companion to a current version of 3D Inspection System desktop software that has internet access to send and receive reports.  Inspection forms are created or customized using the desktop software.

Subject to terms provided to you by 3D Inspection Systems and Cloud3D Services. Your wireless carrier or internet provider may have other terms.  (Certain proxy servers may prevent direct access to IP addresses, or change information passing through servers so as to cause a communication error. Some networks may be set up to use proxies or similar technologies. We cannot support or control proxy internet servers that may cause such issues.)
 
Mobile app related articles


 Product or brand names listed above may be registered trademarks or trademarks of their respective owners. No rights to these are given expressed or implied.