Operating hours are based on current local time in Florida, USA:

Please check our home page for any holiday or other closure notices.

Please check our System Requirements page for information about supported versions.

**Activations are all are done automatically online: Be sure to right-click your 3D icon and Run as administrator.  Click the button to activate and use your original email address as the activation ID (regardless of your current email address).  The password part is case sensitive (upper/lower case). If you need further help, please contact main office number above.  More about Activating

⁺⁺Live Support incidents (phone or remote session) are $25 per incident (subscribers benefit from a discounted rate of $15) after using up all free live support incidents included or reset with purchase, upgrade, or subscription renewal. Free phone incidents reset to 2 (two) or to number of seat licenses with an initial purchase, upgrade, or subscription renewal.  There are no incident limits for free email and online web ticket support.  ^AU or NZ callers please leave your message and specify your city location and acceptable callback hours. If we are unavailable during your desired callback hours, we may email a response.  And please, kindly speak slowly, since some of our staff are accent-challenged!

Please note that any direct emails not received via our web contact links are handled at a lower priority, whereas website submitted Tickets or replies to those are often handled at the highest priority.

Please let us know if your contact email, phone, address, or billing information changes, so you continue to receive subscription updates or other correspondence.  We also recommend white-listing our main emails.