If you had version 12 already installed on a prior version of Windows and then upgraded to Windows 10, or have installed a major Windows 10 update, you will likely need to reinstall the PDF driver afterward. Use these steps:

Restart Windows (tap Start > Power > Restart)

In Windows search prompt, type cmd

At the top of the options listed, right-click the Command Prompt desktop app and choose to Run as administrator.

Give permission for it to continue.  When the Command Prompt opens, type or paste for your system type (Tip: Highlight the appropriate colored bold text below for your system type, right-click and Copy, then in the command prompt window, right-click to paste)-

If your system is 64-bit, type or paste cd %programfiles(x86)%\3D Inspection System 11\ and press Enter (Note: There is a space between cd and the %)

If your system is 32-bit, type or paste cd %programfiles%\3D Inspection System 11\ and press Enter (Note: There is a space between cd and the %)


At the respective C:\Program Files (x86)\3D Inspection System 11\ prompt type or paste


and press Enter. It should indicate "Printer setup succeeded" near the bottom of the pop-up.

Click OK to close, close the command prompt and launch the 3D Inspection System 11 program and the driver should now work properly.

  • Re: Windows 10 PDF driver re-install

    by » 8 years ago

    You can also use the following alternate method for reinstalling the PDF driver, without using the command prompt.


    This method also requires you to know whether you have a 64 bit or 32 bit computer, since that determines where the program is installed.


    If you installed 3D into a location other than the default location you would need to know where it was installed using either set of instructions.


    I will go over instructions for when it is installed in the default location on a 64 bit computer below.

    If it is a 32 bit computer you will find you only see a Program Files folder, and not two Program Files folders, where one has (x86) at the end.

    The Program Files (x86) is a quick way to tell if your computer is a 64 bit computer. If that folder is in your C drive where windows is normally installed to then it is a 64 bit computer.


    First you will need to open the file explorer in windows so you can locate your C drive.

    In any version of windows you can use a search box to search for file explorer to find that.

    In windows 10 clicking the windows icon/start button on the bottom left has a file explorer option.


    Once you have a folder open in windows use the left menu to navigate to This PC (or My Computer for older operating systems).



    Once you have clicked on This PC you should see the C drive listed on the right side of the screen under Devices and drives.

    Double click that to open it.

    Next navigate to the Program Files (x86) folder by double clicking on it.  (remember if you are using a 32 bit computer you will only see a Program Files folder so that would be the one to open instead)


    Once Program Files (x86) is open locate the 3D Inspection System 11 folder and double click on that to open it.


    You should then be on this screen.


    Next scroll down through the files to get to the files starting with the letter I.


    You are looking for an install file there, where you will find three of them.

    The one we want should be the first one listed and would be an application file type.

    It has a small shield icon on it.



    Next you want to left click the install.exe application file once to highlight it.

    Then right click that file to bring up a right click menu.

    Left click the Run as Administrator option from the right click menu.



    Once you click run as administrator you may get a message asking if you want to allow Amyuni Document Converter to make changes to your computer.

    You can click yes if you see that message.


    Next an Amyuni Document Convert window should come up and go through 10 or so steps to reinstall the PDF Driver 3D uses.

    Once the second to last line says Printer setup succeeded you can click Ok to finish the PDF reinstall.



    After that you should be able to print or save to PDF in 3D again, you may need to close and open 3D if you continue to get an error, usually caused by 3D being left open during the PDF reinstall process in certain situations.



  • Re: Windows 10 PDF driver re-install

    by » 7 years ago

    Did everything you said to the T.  Now I get a message error connecting to SQL a network related or instance specific error occurred while establishing a connection to SQl. the server was not found all was not accessible, verify that the instance name is correct and that SQL server is configured to allow remote connection. (provider: Name Pipes Provider, error: 40 - could not open a connection to see SQL server

  • Re: Windows 10 PDF driver re-install

    by » 7 years ago

    Hello Tony,


    SQL error 40 is usually caused by a windows update or the SQL Server (THREED) didn't start after a computer reboot.


    Here is a link to the resolution: https://3dinspection.com/forums-discussion/10047-installation-and-upgrading/463-restart-sql-services-in-windows-10




  • Re: Windows 10 PDF driver re-install

    by » 7 years ago

    I ran into this problem after a major Windows 10 update.  I also followed your very well explained instructions to a tee..............and it worked perfectly, even with 3D open while I reinstalled the driver.  Having the instructions for fixing anything on a computer work right the first time without a lot of additional hassle may be a first for me.  Thank you very much for posting this for us.

  • Re: Windows 10 PDF driver re-install

    by » 6 years ago

    The second version worked.  Thanks, Steve

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